67 PER CENT OF COMMUNICATIONS AN MARKETING EXECUTIVES SEE POSITIVE REPUTATIONAL IMPACT WHEN CEOS TAKE A STAND ON SOCIETAL ISSUES

Thursday 17 January, 2019

NEW YORK – Two-thirds of communications and marketing executives (67 per cent) in the US, UK and China whose CEOs have spoken out on hotly debated current issues believe that CEO activism reaps reputational rewards. According to CEO Activism: Inside Comms and Marketing, a survey commissioned by global communications and marketing solutions firm Weber Shandwick with KRC Research, only seven per cent of those whose CEOs have spoken out say the impact was negative. Seventy-two per cent of those reporting a positive impact say the benefits were long-term.

“As expectations grow for business leaders to speak out on political and social issues, companies must anticipate which issues affect their businesses and challenge their values, and be prepared to address them,” said Andy Polansky, CEO of Weber Shandwick. “Our latest study among those responsible for corporate communications and marketing provides an inside look at how companies are faring in an era where CEO activism is quickly becoming the new norm and earning competitive reputational advantage.”

CEO Activism is Part of the Corporate Agenda

The survey shows that half of communications and marketing executives (53 per cent) report their companies spend time discussing whether their CEO should speak out. An even greater amount, 59 per cent, report an increase in time spent discussing it compared to years past. Twenty-three per cent are spending the same amount of time and 18 per cent are spending less time.

With considerable internal discussion on CEOs taking a stand, two-thirds of communications and marketing executives report their CEO is prepared to respond to hotly debated current issues: 26 per cent report their CEOs are “very” prepared and 40 per cent report they are “somewhat” prepared. One-third (35 per cent) say the CEO is not prepared or they do not know enough to say. Among those who know whether their CEO is prepared to respond, 41 per cent say their CEO is better prepared than they were one year ago. Only four per cent report their CEO is less prepared.

CEO Activism Can Have a Positive, Long-Term Impact on Corporate Reputation

As headlined, CEO activism reaps reputational rewards. According to communications and marketing executives whose CEOs have spoken out on issues, the impact was more likely to have had a positive impact on company reputation (67 per cent) than a negative impact (seven per cent). Among those who report a positive impact, 72 per cent report that the impact was long-term. Even communications and marketing executives whose CEO has been publicly silent see potential positive reputational impact: Half of those whose CEO has not spoken out on an issue (51 per cent) say their company’s reputation would have a moderate to big advantage if their CEO were to do so.

Favourability High Among Communications and Marketing Executives

Communications and marketing executives have strong enthusiasm for CEO activism at their own organisations. Six in 10 (62 per cent) would have a more favourable opinion of their CEO if he or she spoke out on a hotly debated current issue. Favourability is even stronger among those whose CEO has spoken out, suggesting that communications and marketing executives perceive a real benefit of CEOs speaking out after having experienced it. Nearly four in 10 communications and marketing professionals (38 per cent) have had their own CEO speak out on an issue, and among this segment, 78 per cent are favourable of their own CEO taking a position.

CEO Activism Also Carries Potential Risk

Seven in 10 communications and marketing professionals (73 per cent) think there is a moderate to big risk to company reputation if a CEO speaks out. They consider the top perceived risk to be criticism in social media (59 per cent), followed by criticism from customers (55 per cent) and criticism from employees (49 per cent). Interestingly, perceived risk is lower among those whose CEO has spoken out (68 per cent) than those whose CEO has not (77 per cent), suggesting experience with CEO activism helps to alleviate concerns, hence the need to prepare.

“Communications and marketing departments are not shying away from CEO activism,” said Leslie Gaines-Ross, Chief Reputation Strategist of Weber Shandwick. “Our research reveals that communications and marketing professionals are placing activism squarely on their C-level agendas and recognise that having business leaders be vocal on issues can strengthen a company’s reputation for the long-term. They are subsequently making sure that their leaders prepare for the inevitable.”

A Guide to CEO Activism through a Communications and Marketing Lens

CEO activism is increasingly gaining importance on the corporate agenda. Based on our findings from this research, Weber Shandwick recommends that CEOs and their companies consider the following guidelines when preparing for activism and deciding whether they should engage in current issues.

  • Start talking about activism internally, if you have not already. Vet now. Publicly responding to hot-button issues may not be the right decision for every company all the time, but it is something that warrants discussion. Weigh the pros and cons of having a CEO speak out on a particular issue. With companies increasing the amount of time spent discussing this dynamic, other companies are at a competitive disadvantage if they leave CEO activism off the table entirely.
  • Recognise the reputational advantage. Communications and marketing executives acknowledge there are risks associated with CEO activism, but for the majority of those whose CEOs have taken a stance on an issue, the reputational advantages were strong. Be aware that perceived risk of activism declines among those whose CEO has spoken out and consider how your company might benefit from the CEO expressing a public opinion, particularly if aligned with the company’s corporate values and principles.
  • Make sure the CEO and other top leaders know which issues they need to prepare for.

Companies need to be prepared to respond to issues whether they preemptively decide to speak out or not. We have witnessed the media as well as consumer groups asking companies for the leaders’ stances on particular issues, and a “no comment” can be easily open for misinterpretation from a company’s point of view. Organisations should have a plan in place in the event stakeholders demand a perspective.

  • Shape your response around employee expectations and company values. Companies need to be firmly tapped into the pulse of employee sentiment on societal issues before they make a move that may not be in line with employee attitudes and expectations.
  • Understand that the wide reach of CEO activism is not just limited to the US. While much of the public focus on CEO activism revolves around emerging issues in the US, companies around the world are faced with deciding whether their leaders should respond. Our research shows that there is increased planning and preparation in China and the UK, in addition to the US.

Please click here for the full CEO Activism: Inside Comms and Marketing presentation. Click here for additional Weber Shandwick research and insights on CEO activism.